I'm glad you asked! It is 347-586-9119 for all customer services and support.
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What is your phone number for customers?
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What is your customer service email?
I can assist you with that! It is rithzcustomerservice@gmail.com for now we no longer are using customersupporta@rithzstyles.com we will send an email blast when we it becomes active again.
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How do I track my order?
*Please note that in this help center we can only track up to 20 orders per month, if you see that we are unable to track your order here, that means we have exceeded our limit, but you can track your order elsewhere in other with other categories of our store. For tracking it can sometimes take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's still on its way!
To Track your order you can click link or find Track order in our footer section bottom of our webpage as well as on information page. When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders, be sure to take a look in there. You can also log into your account and click on the order in question to see the status.
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Can my order be discounted?
Yes! you can asked for an available discount (for eg. 10% off) with one of our staff members. Also look at our ambassadors pages for their discount code.
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My order is missing ! never got to me, what do I do?
Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!
If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!
If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier and with us or contact us immediately, so we can assist you in filing your claim. Please read our refund policy and look for our special circumstances category for options available for your order, this issue falls underneath this category. File a claim with would be the 1st step to see what your order qualifies for. If there is no resolution after filing claim after 7 days, please contact us.
If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.
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How long will it take to receive my order?
Good question! it all depends on your shipping preference standard or express you can refer to our shipping policy for in depth information.
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How long does refund take?
It all depends on your bank, it typically takes 2-7 business days for funds to go back in account anything longer than 7 days please contact your financial institution.
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Do you grant refund?
Yes we do based on your order qualifications and specifics. To see if your order qualifies for a refund please refer to our refund policy.
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The product I want is out-of-stock, when will it be available?
We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to notify when product is back in stock and you can order it at that time.
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Can you tell me more information about your products?
We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us we would be happy to assist. You can also search in this center for any more information you would like to know.
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Do you deliver locally?
Yes! of course we do! we utilize with Uber or Lyft to carry out all local delivery processes within a 25 miles radius. Customers are responsible for all delivery fees incurred.
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Do you offer same day pickups ?
Yes! we do! Like delivery there is a process. Please refer to our order pickup category on our information page for more details on this service.
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What if i need to reschedule delivery?
Yes, you can do so before 6 hours of delivery window is closed penalty free, but 1st contact us or click this link wait 35 seconds for popup and make an appt. If you are late on the reschedule time you will be charged a reschedule fee of $10 for your 3rd occurrence.
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Where are you located?
We operate from 711 east gun hill rd. Bronx NY 10467. For all pickups of order you will have to schedule an appointment so one of our delivery agent can hand over your order with verification process completed. To schedule pickup refer to schedule an order pickup category on our information page.
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Can I change my shipping speed?
Yes! You can if you need to switch shipping method you certainly can by clicking this link
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Do you ship internationally?
We sure do! We can ship products to most countries around the world.
Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s). See our shipping policy for more information on international shipping.
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Do you engage in dropshipping?
Yes, we do on selected items.
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What is your return policy?
You have 14 days after delivery to return order if eligible. We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact customer service for more help or to proceed with return request. If you have read our return policy then you should be clear on what items qualify for a return in your order and you can start your return process, so go ahead and initiate a return on your own through our returns center or by [clicking this returns center link]. Follow all the prompts.
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Can I exchange an item?
For exchanges you must return first. Please read our return policy to know which items are non returnable or refundable. If your item doesn't fit or you have ordered the wrong color or style, you will be able to exchange it within 14 days from the date of delivery. For orders to be eligible, items must be returnable, unworn, undamaged and unmarked, and in their original packaging. Please read our returns vs exchange category for more information.
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Same day pickup info.
Yes we offer same day pickup for products that are not shipping from fulfilment center. Please speak with one of our team members to assist with what to order, due to not all our products are available for same day pickup/delivery.
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Is there any rule to pickup?
Yes, pickups has it's own rules and set instructions to follow.
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How to schedule an order pickup/delivery
1. Go to our information page on our website look for order pickup category
2. Wait for make an appointment pop after 30 secs.
3. Follow all prompts and answer all questions.
4. Wait for approved confirmation email
5. All set!
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When can I apply?
You can apply once position is opened to be filled it will be announced on our social media pages.
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Are you Hiring?
Yes we are! feel free to contact us to get and start an application
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Do you have an immediate code I can use right now?
Yes! of course we do! code NEW10 is available for use as we speak! bare in mind it does have a minimum requirement of 100 before you can use it.
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Deals!
As of this month we do not have any new promotions right now but you can catch our sale events when you follow us on social media. We will have free shipping on all US orders for the month of July! follow our social media for more discounts and promotions.
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How do I file a claim?
Follow all prompts here's the link click here to start claim
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