Refund Policy
Shop with confidence and find the category that applies to your order. We do not share or sell any personal or private information of our customers with any third party outside our company. We value our customers shopping experience with us as well as their shopping after care therefore, we offer refunds on all orders that qualify for refund. Refund usually takes 3-7 days to credit your account. If refund takes longer than expected time, please contact us via email to resolve matter or phone to speak to one of our representatives so that they can assist you. We guarantee an immediate resolution. To find out if your order qualify check your order status with one of our customer service reps. or read all information below on the categories that applies to your order.
Buyers Remorse
As consumer ourselves we take pride in being honest about our purchases. There are times we change our mind about a particular order where we wish we can cancel and get refunded, therefore we as a company identify with this struggle to not bind customers to make a final purchase at one buy unless they are sure about order as well as informed about selective items being final sale. We offer a cancellation resolution for these type of orders. Our cancellation rule entails that all orders can be cancelled within 24 hours order was placed. Refer below for more information on how to cancel an order.
Cancellation vs. Refund
Customers can cancel an order for any reason within 24 hours of order being placed via phone refer to our contact information. Orders cancelled within 24 hours window will receive 100% refund including taxes and shipping fees. Preorders can be cancelled within 5 days after order was placed. Once cancellation window exceeds the window of acceptance order will be valid and proceed to our next step order processing. We will not be able to cancel order after cancellation window exceeds time frame, customer can file a claim corresponding to their request.
Cancellation vs. Fraud Orders vs. Refund
Fraudulent orders can be cancelled at any time before shipment. Once order is shipped we will deduct shipping fee and taxes from refund. Due to numerous amount of online discrepancies, we are not exempt from receiving fraudulent orders. We understand the trauma or toll it can place on customers that were subjected to fraud activity, therefore, we cancel and refund all fraudulent orders. We consider our shoppers needs and experience for secure shopping. To cancel orders please contact us by phone we do not cancel orders via email or direct messages. Emails frequently get lost or end up in other sections of email accounts therefore, for all urgent matters pertaining to cancellation and fraud orders contact us by phone to fulfil request. We will contact all customers to follow up with request once an email was sent on their behalf.
Special Circumstances vs. Refund
Special circumstances are orders that are treated special due to the circumstances or series of events causing order to be inadequate/unacceptable. In this category you must file a claim & make a report within 1-3 days after delivery to resolve matter. Order insurance is essential for this category. Based on order protection and coverage any issues with orders that fall under the listed categories are subjected to refund or credit. Special circumstances categories are as follows;
- Damaged/Defective Order
- Lost/Stolen/ Missing Item Order
- Delayed Order
- Incorrect/Wrong Order
- Cancelled Order Discrepancy
- Returned Order Discrepancy
- Doubled Order
See all sections below for each category and more information.
Damaged/Defective Order vs. Refund
Our company takes pride in the proper handling and packaging of all our products. We assure you that all orders being shipped undergo great scrutiny and extensive processing with thorough inspection from our respective department for any possible defects. We remove all defective product from our batch. All orders shipped has passed our inspection under intense supervision therefore, we can state with confidence that we do not ship any damage or defective item to our customers. We will not assume the risk and take the responsibility of any damages during transit because we are not at fault.
We urge all customers to purchase protection and coverage for their orders in case of an emergency to ensure the security of their orders; for full replacement cost and refund. Based on order insurance status; returned orders replacement cost can cover entire order expense once order is insured, if order was damaged upon arrival. Please inspect your order upon reception and contact us immediately via email or phone within 1- 3 days if item is defective and make a report, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. Due to lack of visibility and verification we cannot prove whose at fault for damages done to order in transit, therefore, reports placed after 4 days of delivery will result in a customer taking responsibility for order damages and a penalty charge (late damage report fee $5) for both insured and uninsured orders causing loss of maximum refund or store credit.
Options available for uninsured orders: Lack of coverage and protection result in; Select 2 options or only 1 select:
- Replace 90% order free of cost
- Refund 75% and store credit of 15% of order with (item returned to us) (only 1 select)
- Store credit of 90% of order (keep item) (only 1 select)
- Taxes and shipping fees are non refundable
- Late report penalty deduction $5
- Free shipping on next order
Options for insured orders: Coverage added Select 2 options or only 1 select:
- Full refund 100% (returned item to us) (only 1 select)
- Full store credit 100% (only 1 select)
- Full replacement cost 100% of order total
- Taxes and shipping fee are refundable
- Late report penalty deduction $5
- Free shipping on next order
- Free return on 1 order
Lost/Stolen/Missing Item Order vs. Refund
Orders that are missing an item, was not received (missing/stolen/lost) needs to be reported immediately on date of expected delivery. Please make report within 3 days of discovery order missing an item or entire order missing. After 3 days and report was not filed or claim customers will assume the risk. Just like damaged order rules same apply here, there will be a penalty (late report fee $5) deducted from order total refund/credit for both insured and uninsured orders. Fee can be waived based on the customer circumstance for 1st time occurrence through customer care/service department. We understand that orders can go missing from time to time due to lack of tracking information, neglect or dishonesty. After we shipped orders, we no longer have visibility or control over on how and when an order is delivered to our customers. Due to third party services for eg. Shipping carriers (usps,ups) the transparency for tracking orders and making sure orders gets delivered correctly and on time chances are diminished.
We urge our customers to purchase coverage for protection of their orders to ensure full refund in case of emergencies like (stolen, lost order). We are not quite sure why some orders get delivered and others don’t within the shipping carrier system but we can assure you once we are not responsible for any lost or stolen orders once we ship. There is lack of transparency on both ends of the spectrum so we cannot pinpoint who’s at fault for lost, stolen or missing items in order. Customers can be dishonest about not receiving their order and shipping carriers can be untrustworthy for lack of tracking, and transparency with orders in transit therefore, we can’t figure who’s responsible for order being lost stolen or missing an item. I’m cases like these we have a resolution to help resolve issue and restore confidence back to our customers.
Lost/Stolen/Missing items resolution; Select 2 options or only 1 select:
Options for uninsured orders; No protection
- Replace 90% entire order
- Store credit 90% of total order (only 1 select)
- Refund of 80% and store credit 10% of order (only 1 select)
- Shipping and taxes are non refundable
- Late report penalty deduction $5
- Free shipping on next order
Options for insured orders; Coverage added
- Full replacement cost of order total
- Full store credit 100% (only 1 select)
- Full refund 100% (only 1 select)
- Shipping and taxes are refundable
- Late report penalty deduction of $5
- Free shipping on next order
- Free return on 1 order
Delayed Order vs. Refund
We value our customers wants and needs above ours therefore, we put our customers first and protect their purchases. By doing so we have incorporated an order delay credit of .50c per day for everyday order delay for estimated delivery via refund for insured orders that falls under this category; uninsured orders will receive .15c per day via store credit. Delayed credit is not automatic and won’t be issued until customer request. Customers must request this credit to receive benefit from order being delayed. Delayed credit can be issued up to is 20 days maximum after order estimated delivery date. If 20 days pass we no longer can issue credit and instead opt into one of our resolutions to resolve the matter. Credit issued per request only while the other options are mandated for delayed orders.
See options below and select 2 from your order (insured, uninsured) category. (mainly for standard shipping orders).
Options for delayed credit for uninsured orders
- .15c store credit up to 14 days (per request)
- Free shipping on next order
- 20% off next purchase
- Tax free on next order
Options for delayed credit for insured orders
- .50c refund up to 20 days (per request)
- Free shipping on next order
- Free return for 1 order
- 35% off next purchase
- Tax free on next order
Cancelled Order Discrepancy vs. Refund
Our software and technology can fail us at any given moment in time due to website failure, outage system etc, therefore we can’t relay a 100% on our system to be perfect and work without mishaps. We guarantee this does not happen frequently either. This category applies to customers that have canceled their order correctly within the cancelled window period and still haven’t received their refund. We will manually refund order and resend refund confirmation due our automatic system failure, delay or did not process refund transaction. Please contact us via email or phone to process request. Refund usually takes 3-7 days to credit to your account. If it takes longer than expected time, please contact us via phone to resolve the matter.
Returned order discrepancy vs. Refund
Refund can be delayed due to numerous of reasons; return processing, lost return, damaged return etc, so we carefully take our time to process all accepted returns properly. For all accepted returns, we usually take 3-7 business days for return to complete. If you have gotten confirmation that your return was received and accepted you can expect your refund or store credit within 3-7 days after. For any reason you haven’t any credit for an extended period of time surpassing 10-14 business days after estimated refund time please contact us via email or phone to address the matter. Documented returns that got lost, stolen or damaged where customers provide proof of shipping information and tracking for will be counted as a loss toward us and not customers. There is no penalty for customers that sent their returns to us but we didn’t receive it. We will treat lost return as a standard return regardless of the discrepancy. The standard days for return to process and be refunded still applies to these circumstances. Accepted return completion time for all returned order to be fulfilled averaged around 14- 20 business days.
We will notify you once we’ve received and inspected your return, once you follow our previous instructions and guidelines from our return policy, refunds will be granted based on order classification/specifications. If approved, you’ll be automatically refunded on your original payment method within 3-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us via email or phone during our hours of operation.
Double Order vs. Refund
Usually this does not occur but anything is possible when dealing with multiple orders and packages. This category only applies to customers that received multiple orders accidentally. We urge our customers to return orders free of cost. Customers will receive credit for returning order back to us and being honest. The credit received is non specified at the moment due to lack of amount or total of the order value. If you fall under this category please contact us via email or phone to resolve this matter.
Express Orders vs. Refund (per request)
Due to third party shipping delays are inevitable, therefore we have incorporated protection for higher price shipping. In standard orders shipping fees are non refundable. Select which category order applies to you order;
Options for delays for Express orders; Express shipping (1-2 days) order has coverage up to $46. Select 2 options or only 1 select:
- Refund $24 (only 1 select)
- Store credit of $46 (only 1 select)
- Refund $18 credit of $18
- Free shipping on next order
- Free return for eligible order
- 25% off next purchase
- Tax free on next order
Options for delays for Overnight orders; Overnight expedited order have coverage up to $64. Select 2 options or only 1 select:
- Refund $38 (only 1 select)
- Store credit $64 (only 1 select)
- Refund of $24 & credit of $24
- Free shipping on next order
- Free return for eligible order
- 35% off next purchase
- Tax free on next order
Preorder vs. Refund
Just like standard or express order we treat preorders as such, with great urgency and in a timely manner. It is unacceptable to neglect a preorder within our company, we see it as neglecting a customers needs and experience with us. Preorders does not have an estimated delivery time average, due to stock availability and inventory fluctuations along with production. Preorders can be cancel within 5 days of order being placed. We cannot cancel order if request exceeds the cancellation window of 5 days. Our preorder items takes up to 3 months to ship based on availability and production. Any preorder that exceeds the 3 months (90 days) mark for delivery will be cancelled and refunded without penalty, due to customer not-at-fault. Preorders are delivery time/wait time maximum is 90 days. Order goes over 90 days customers must contact us via email or phone to resolve matter.
Options for preorder refund; delays, cancellation etc, Select 2 options or only 1select;
- Full refund of original payment (only 1 select)
- Store credit of 100% (only 1 select)
- 20% off next order
- Free shipping on next order
- Tax free on next order
- Free return on 1 order
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