Order pickup/drop offs/ Local delivery
Order Pickups
We offer order pickup from our location of operation from 10:00am - 6:00pm (Mon-Sat). All pickups must be verified and scheduled 1st before appointment is valid. For standard pickups we take 1-2 days for order processing time. Local pickups take an average of 3-7 days for order to be ready. If an order has not been scheduled for pickup or picked up after 15 days of pickup date, refund for order is no longer eligible for refund. We are not responsible for refunding orders that have not been collected within the timeframe, even if requested. It is customer responsibility to collect their order within the time frame provided. However, we can grant store credit for delayed pickup order with a deducted amount of $17.99 for delay fee. For same day pickups we take up to 4-5 hours processing time after order was placed. Same day pickup cost is $19.99 for rush order. All items in our inventory are not available for same day pickup/delivery; can only be shipped. Each product will list there pickup time in product description. If not certain after reading product details you can contact us about the item you are interested in 1st before placing an order. To schedule pickup you can make appointment in our appointment center or contact us.
How to schedule an order pickup appointment same-day pickup has a separate private link below.
Step 1. select a pickup time and date at checkout or go to our instagram page and book an appointment by clicking link in our bio or book now slot the arrow beside our contact box
Step 2. For same day pickup [Click this link to direct scheduling site]
Local Delivery/ Drop offs
We have a process which all orders have to pass before it can be eligible for delivery. For all delivery costs $40.00 which includes same day delivery on orders $120.00 and more. You must be within the 5 boroughs of NYC or within 15 miles radius of New York city. To get order delivered same day schedule a drop off/delivery date/time based on product availability. For regular delivery allow 1-2 days for processing time. It takes up to 4 days to private deliver locally. Please contact us by phone or email to ask which items are available for same day delivery/pickup. Do not miss your scheduled appointment any missed appointment or miss delivery will result is a miss delivery fee of $7. To reschedule delivery there is a fee of $25 for each day rescheduled. Like pickup policy any item not collected within 15 days after 1st delivery attempt will result in a loss of refund and store credit will apply instead. To schedule pickup you can make appointment in our appointment center or contact us.
How to schedule a order delivery appointment.
Step 1. at checkout select delivery choose drop off/delivery time
Step 2. Same day local private delivery please click link here https://schedulepickupordelivery.as.me/drop-off