Politique de résiliation

Cancellation vs. Refund 

• To cancel any order you have up to 24hrs only

Customers can cancel an order for any reason within 24 hours of order being placed via phone refer to our contact information. Please call to cancel send a request for cancellation via email but all cancellation process will be done via phone confirmation. Orders cancelled within 24 hours window will receive 100% refund including taxes and shipping fees. Preorders can be cancelled within 5 days after an order was placed. Once cancellation window exceeds the appointed time, order will be valid and proceed to our next step which is order processing. We will not be able to cancel any orders after cancellation window is closed, customer can file a claim corresponding to their request. Once order is shipped we cannot issue full refund shipping fees are non refundable. Overnight orders cannot be cancelled due to the urgent short obligated shipping.

Cancellation vs. Fraud Orders vs. Refund

Fraudulent orders can be cancelled at any time before shipment. Once order is shipped we will deduct shipping fees  from refund. Due to numerous amount of online discrepancies, we are not exempt from receiving fraudulent orders. We understand the trauma or toll it can place on customers that were subjected to fraud activity, therefore, we cancel and refund all fraudulent orders. We consider our shoppers needs and experience for secure shopping. To cancel all fraud orders please contact us by phone only, we do not cancel orders via email or direct messages for fraud orders. Emails frequently get lost or end up in other sections of email accounts therefore, we urge customers with all urgent matters pertaining to cancellation and fraud orders contact us by phone to fulfill request. We will contact all customers to follow up with request or process once customers has raised concerns about these issues.

 

Warning: All orders must be canceled within 24 hours after order was placed No Exception. Due to our strict shipping rules and regulations we cannot cancel an order after the 24 hours mark has passed because orders  will be processing immediately after on average. To proceed with any cancellation ensure that it is within the correct timeframe please call us for all cancellations to confirm request, we do not cancel via email however, you can send cancellation request and we will call to confirm and proceed. if we missed your call leave us a voicemail or send email requesting a call back for order cancellation, we will check our records to verify missed call.