Claims/Report

Have an issue with an order? come to us 1st, you can make a report/file a claim.

Claims

All customers have the option to file a claim along with a report if needs be to resolve an order issue like, delays/missing order/stolen/wrong order/never delivered. Filing a claim helps you the customer get your money back faster without going through a long drawn out process of waiting to get store credit. Claims usually takes 1-2 days to resolve. A claims help you get a refund on your order based on the circumstances. We have this in place in case of any order discrepancies that is out of the customer control. To request claim contact us by phone to, you must fill out claim form then submit. After 1-2 days you will receive a call and email updates of your status and final resolution. Please provide a contact number for one of our team members to contact you with details on claim finalization they would need your input. Link to file a claim click here 

 

Report 

Reporting to us all problems with order is essential to our company's growth and development. If you don't make a report about an issue you had/have with our product, service or staff we won't see where we need to make room for improvement to become better at serving you and your needs. For efficiency in this environment, we urge our customers to make reports, which allows us to become experts at communication and resolving matters effectively.  Immediately make a report within 1-3 days of delivery, once an item is missing, damaged or defective in your order. Failure to report within time frame window will result in a penalty. Deductions of refund/store credit will apply based on order specifications (insured/uninsured). Making a report is similar to filing a claim the difference is reports are observations/notes of an issue with an order or staff member. Reports are mostly used to document any issues like; damages/defect/missing items/wrong item in order that usually results in an exchange or replacement of the item, also store credit. For any refund of an order that fall under the special circumstances category, a claim must be filed. Please see refund policy for more information. There are 2 reports that can be filed with us;

• incident report - one of our team member delivered unsatisfactory behavior towards customer
• order issue report - there was an issue with order (falls under special circumstance category or order request)

To make report contact us, fill out form and allow 1-2 days for report to be completed with resolution. Further steps will be taken based on customer request/preference or more resolutions to resolve matter. Remember to provide a contact number for one of our team members to contact you with details on claim finalization they would need your input. Link to make a report click here